Speed and efficiency!
It is important to us that you are satisfied, which is why we try to be as accurate, fast and reliable as possible from order to delivery.
In fact, during all phases of the purchasing process, you are provided with all the useful information, from product availability to delivery methods, so that the service we offer is 100% comprehensive.
We can deliver the products you have purchased throughout Italy, including the islands, and in much of Europe (Austria, France, Germany, England, Portugal, Slovenia, Spain and Switzerland).
For this, we rely on the best carriers such as GLS, DHL, NEXIVE, TNT, and PALLEX, SPEDIAMO and EUROPACCO.
Within the detail page of each individual product, you will always find indicated whether the item is available for immediate delivery or any other conditions of availability.
The availability levels of a product are:
Available in stock: the product is available in our warehouses and can be ordered immediately. Our commitment is to deliver the package to the courier as quickly as possible
Coming soon: they are products in preview or that have finished in our warehouse and must arrive. You can still order it, the shipment will be made as soon as the product is back in stock
Out of stock: the product is no longer available in the warehouse and will no longer be restocked in the warehouse
We ship in the shortest time possible
Our commitment every day is to have enthusiastic customers.
This is why we try to fulfil orders as soon as possible or to notify the customer if the shipment is delayed.
Each order is processed as quickly as possible to ensure the full satisfaction of our customers.
The delivery of the package is paid for by the carrier who is more efficient in your area. The criterion of choice could be speed rather than reliability.
Shipping rates are calculated at the time of the order based on the weight and volume of the package. You will see the cost of shipping listed directly in the final stage of the order.
Any additional costs for the use of ancillary services such as telephone notice, insurance or delivery to the floor, if available, will also be indicated.
Upon request, you can collect it from our warehouses.
Stock for non-delivery
If the courier is repeatedly unable to deliver to the address you indicated at the time of the order due to absence or incorrect address, the goods will be placed in storage at the competent courier headquarters for 5 working days.
During this deposit, you are required to collect the goods at the courier’s warehouse.
Procedure upon receipt of goods – Passing of Risk
When we ship a package by courier, there is the possibility that it will arrive at its destination damaged. There may be several reasons: The contents may be fragile, the packaging may give way during transport, an operator may have been not very careful in handling the package, etc …
What to do to protect ourselves from this possibility?
Pursuant to art. 63 of the Consumer Code, any damage to the packaging/packaging of the Products must be immediately contested by affixing the wording “GOODS INSPECTION RESERVE FOR … (indicate the reason)” on the delivery document received by the courier.
The wording “RESERVE” allows you to check the goods even at a later time since the courier by law does not allow you to open the package until you have signed.
Any hidden damage and problems found on the goods received must be reported within 48 hours of delivery, the date shown on the courier’s document will prevail.
It is understood that, once the delivery document has been signed without any dispute, you will be precluded from any exceptions regarding the external characteristics of what has been delivered.